Responsible Gaming

Responsible Gaming at Bluff — Keep the Fun, Lose the Harm

Bluff believes betting is for fun, not stress. Our responsible gaming program is here to help you stay healthy and safe.

18+ Only

Important Notice

Betting is a form of entertainment. Never play in hopes of recovering lost money. If you feel betting is having a negative impact on your life, reach out to our support centre right away.

Bluff's Responsible Gaming Tools

We provide a range of effective tools to help you stay in control of your play.

Set a Deposit Limit

Set your own daily, weekly, or monthly deposit limits. Once set, they cannot be increased before the specified period ends — that's our policy.

Cooldown Break

Need a short break? Pause your account for 24 hours, 72 hours, or 7 days. No bets can be placed during this time.

Self-Exclusion Feature

If you want to stay away from betting for an extended period, you can self-exclude for anywhere between 1 month and 5 years. Your account will be completely locked during this time.

Set a Loss Limit

Automatically stop betting once you've hit a set loss amount. It's one of the most effective ways to manage financial risk.

Time Tracker

Keep track of how long you've been playing. Once your set time is up, Bluff will send you an automatic reminder.

24/7 Support

Our responsible gaming team is available 24/7, every day of the week, whenever you need support.

Bluff's Commitment

We want you to play responsibly. Betting should be a source of enjoyment — not a source of problems. This page brings together all the information and tools you need, in one place.

What Is Responsible Gaming and Why It Matters

Responsible gaming means enjoying betting consciously, with a plan, and within limits. At Bluff, we always want our users to see betting as entertainment — not as a livelihood or source of income.

Sports Betting and online gaming are growing in popularity across Bangladesh. That's perfectly fine — as long as it's done in moderation and with the right mindset. For some people, though, it can develop into an addiction. That's exactly where responsible gaming practices come in.

Bluff's responsible gaming program is built on three core principles:

  • Awareness: Being aware of your own betting habits.
  • Control: Staying in control of your time and money.
  • Support: Seeking help as soon as a problem arises.

Keep in mind: Winning and losing are both part of betting. Never chase losses by placing bigger bets to recover what you've lost — that's the first sign of problem gambling.

Signs of Problem Gambling

Sometimes we don't even realize when betting starts becoming a problem. If you notice any of the signs below, it's time to take a step back.

  • You feel restless or low when you're not betting.
  • You keep placing bets trying to win back money you've lost.
  • You're borrowing money from family or friends to place bets.
  • You've been lying to family or loved ones about your gambling.
  • You're struggling to focus on work, studies, or relationships.
  • You're spending beyond your budget and feeling regret afterwards.
  • You're betting late at night or hiding it from others.
  • You've tried to stop betting but haven't been able to.

If one or more of these signs apply to you, don't wait — reach out to us. We won't judge, we'll just help.

Self-Check — Assess Yourself

Answer the following questions honestly. If more than two of your answers are "yes", consider seeking support.

Did you exceed your betting budget last month?

Do you get irritable or upset after a loss?

Have you skipped work or sleep to bet?

Are you hiding how much you bet from your family?

Are you chasing losses by betting again and again?

Have you tried to stop betting but couldn't?

More than two "yes" answers doesn't automatically mean addiction, but it is a warning sign. Talk to us — everything stays confidential.

How to Use Bluff's Safety Tools

You can easily access the tools below under the "Responsible Gaming" option in your Bluff account settings.

1
Deposit Limit

Settings → Responsible Gaming → Deposit Limit

2
Bet Limit

Set a maximum amount per bet

3
Loss Limit

Set an auto-stop when you reach a certain loss amount

4
Session Time

Decide in advance how long you'll play each day

5
Cool-Down

Temporarily suspend your account for 1–7 days

6
Self-Exclusion

Long-term break from 1 month up to 5 years

If you have any questions about activating or changing these tools, feel free to contact our Help Center Contact us.

8 Golden Rules of Safe Betting

Keep these guidelines in mind at all times for a responsible gaming experience at Bluff.

1
Set a budget beforehand

Decide how much you're willing to spend before you start betting, and be at peace with losing that amount if it comes to that.

2
Betting Is Entertainment

Don't treat betting as a way to make money. Think of it like a movie ticket — money spent for entertainment, with no expectation of getting it back.

3
Never bet with borrowed money

Never bet with borrowed money or credit. Only wager what you can afford to lose.

4
Take regular breaks

Avoid playing for long stretches. Take a 10–15 minute break every hour.

5
Don't bet on impulse

Avoid placing large bets when you're angry, frustrated, or on an emotional high.

6
Don't play under the influence or when drowsy

Make decisions with a clear head. Tired minds are far more prone to poor judgement.

7
Set a win limit too

Set a win limit too. Chasing bigger wins often leads to bigger losses.

8
Keep up other activities too

There's more to life than betting. Give your family, friends, and hobbies the same attention.

Protection of Minors

Bluff strictly does not serve anyone under 18. Age is verified at registration, and KYC documents are requested in any case of suspicion.

If you have children or teenagers at home, please keep the following in mind:

  • Use a password lock on your devices.
  • Never leave the Bluff app or website open while logged in.
  • Keep payment cards and banking details out of reach of children.
  • Talk to your children about responsible money management.

If you suspect a minor is using Bluff, contact us immediately at [email protected]. We'll take action right away.

Where to Get Help

If things feel out of hand, you don't have to face it alone. Support is available through Bluff and beyond.

Bluff Support

Our responsible gaming team is available 24/7.

Help Center →
Email Support

Email us to report an issue confidentially.

[email protected]

Everything you share with us stays completely confidential. We don't judge — we're here to help.

Frequently Asked Questions

Limit reductions take effect immediately. However, increasing a limit requires a 7-day waiting period. This delay is intentional — to prevent impulsive decisions made in the heat of the moment.

No, your balance is completely safe. Once your self-exclusion period ends, you can use your account as normal and make withdrawals.

A Bluff account is for the registered user only. Do not let others use your account. If a family member is experiencing problems, please get in touch with us.

Yes, your full betting history is available in the Transactions section of your account. We recommend checking it regularly to better understand your playing patterns.

Yes. You can email [email protected] to request a permanent account closure. We'll take action within 48 hours. If you have a remaining balance, you'll be given the opportunity to withdraw it first.

Play safe, stay happy

Join Bluff and enjoy safe betting with our responsible gaming tools.

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